Customer Services
Email Us
Call Us
01903 533099 (Lines Open Mon - Fri 10am - 5pm)
Social
Write To Us
JEANSTORE
PO Box 4897
Worthing
BN11 9WX
Delivery Times & Information - click here
Returns Information - click here
Business Information
Registered Company Name: Dee Dee Retail Ltd
Company Registration Number: 04457423
VAT Registration Number: 192 7504 48
Frequently Asked Questions:
Q: Your prices are much lower than other online stores, are your products genuine?
A: Yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We pride ourselves on a huge range, unbeatable customer service, and giving our customers great prices, year round.
Q: How long do I have to return an item if it is unsuitable?
A: 90 days from receipt of your order. Returns in the UK are free.
You can request a return here.
Q: Can I order from overseas after Brexit?
A: Yes, we are still shipping worldwide as usual. From January 1st, 2021 all international orders have the UK VAT removed, along with tax-exempt regions in the UK such as the Channel Islands. However, you may be liable for import VAT and duty depending on your location when the item is delivered. We are unable to assist with this and cannot tell you the amount due, so please refer to the tax guidelines in your country before ordering to avoid any surprises. Orders from the EU will be liable for import VAT but no import duty unless the order value exceeds €150.
Q: How long does delivery take?
A: We send all orders by Royal Mail Tracked 48 or DHL next working day (if selected). Royal Mail Tracked 48 is typically a 2-3 working day service. Orders placed before 3pm Mon-Fri will arrive the next working day when you select DHL next day delivery. Please note, if you order on a Friday your order may arrive Monday as Saturday delivery is not guaranteed.
All international orders are sent by Royal Mail International Tracked, with delivery taking between 6-14 days from dispatch, depending on the destination country.
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