Customer Services

Delivery times

We offer UK delivery via both Royal Mail and DPD. You will have three different speed delivery options available at checkout, each giving an estimated delivery date.

Next day delivery is available via DPD for orders placed before 3pm (excluding weekends and bank holidays.)

International delivery times vary - the delivery speed will be shown when you select your delivery country at checkout.

Read more about delivery here.

Returns info

You can return your order within 30 days of delivery. We can offer a full refund, exchange or store credit.

Exchanges are free on all orders.
Refunds will incur a £2.99 charge towards the returns label, which will be deducted from the refund - with the exception of Jeanstore Unlimited members for whom refunds are also free. Standard delivery charges will also be refunded.

International returns will need to be returned at your own expense.

Read our full returns policy here.

FAQs

Check out our frequently asked questions here.

Contact us

Email us: admin@jeanstore.co.uk

Call us: 01903 533099 (Lines open Mon - Fri 10am - 5pm)

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Write to us:

Jeanstore
Units 4-6, G3 Business Park
Dolphin Road
Shoreham-By-Sea
BN43 6AN

Please note our premises are not open to the public, and we currently cannot offer click and collect or accept hand delivered returns.

Reviews

We're rated 4.8/5 by customers on Trustpilot, with over 18,000 reviews and counting.

Check out what our customers are saying here.

Business information

Registered company name: Dee Dee Retail Limited

Company registration number: 04457423

VAT registration number: GB192750448