Customer Services
See What Our Customers Are Saying:
Email Us
Call Us
01903 533099 (Lines Open Mon - Fri 10am - 5pm)
(Please note that during the COVID-19 outbreak we are working with the minimum possible staff without affecting service levels. On occasion there may be longer wait times on the phone - emails remain unaffected and will be responded to within 24 hours)
Social Media
Write To Us
JEANSTORE
PO Box 4897
Worthing
BN11 9WX
Delivery Times & Information - click here
Returns Information - click here
Business Information
Registered Company Name: Dee Dee Retail Ltd
Company Registration Number: 04457423
VAT Registration Number: 192 7504 48
Frequently Asked Questions:
Q: Your prices are much lower than other online stores, are your products genuine?
A: Yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We pride ourselves on a huge range, unbeatable customer service, and giving our customers great prices, year round.
Q: How many of your products are in stock and ready for immediate despatch?
A: Roughly 98%. The remaining 2% can be re-ordered from our suppliers which will add a few days to the delivery time. Items in stock will be dispatched within 1 working day. Items shown as "Pre-Order" will incur a delay of around a week while we order the item in from our suppliers. If your item shows the 'add to bag' button, the item is in stock.
Q: How long do I have to return an item if it is unsuitable?
A: 90 days from receipt of your order. Returns in the UK are free.
We have extended our returns policy during the COVID-19 outbreak as we are aware customers may not be able to visit a post office for a while.
You can request a return here.
Q: How long does delivery take?
A: We send all orders by Royal Mail Tracked 48 or DPD next day (if selected). Higher value orders may require a signature (but not during the COVID-19 outbreak). Royal Mail Tracked 48 is typically a 2-3 working day service. All international orders are sent by Royal Mail International Tracked or DPD, taking between anywhere between 3-10 days from dispatch, depending on the destination country.