Customer Services

See What Our Customers Are Saying:

Email Us

admin@jeanstore.co.uk

Call Us

01903 533099 (Lines Open Mon - Fri 10am - 5pm)

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Write To Us

JEANSTORE

PO Box 4897

Worthing

BN11 9WX


Delivery Times & Information - click here

Returns Information - click here 


Business Information

Registered Company Name: Dee Dee Retail Ltd

Company Registration Number: 04457423

VAT Registration Number: 192 7504 48

Frequently Asked Questions:

Q: Your prices are much lower than other online stores, are your products genuine?

A: Yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We pride ourselves on a huge range, unbeatable customer service, and giving our customers great prices, year round.


Q: How long do I have to return an item if it is unsuitable?

A: 90 days from receipt of your order. Returns in the UK are free.
You can request a return here.


Q: Can I order from overseas after Brexit?

A: Yes, we are still shipping worldwide as usual. From January 1st, 2021 all international orders will have the UK VAT removed at checkout (so the price will be lower than stated). However, you may be liable for import VAT and duty depending on your location when the item is delivered. We are unable to assist with this and cannot tell you the amount due, so please refer to the tax guidelines in your country before ordering to avoid any surprises. The recent trade deal between the UK and EU suggests orders from the EU will be liable for import VAT but no import duty or customs fees.


Q: How long does delivery take?

A: We send all orders by Royal Mail Tracked 48 or DPD next working day (if selected). Royal Mail Tracked 48 is typically a 2-3 working day service. All international orders are sent by Royal Mail International Tracked or DPD, taking between anywhere between 3-10 days from dispatch, depending on the destination country.




All sizing information is for guide purposes only. The information below refers to worldwide sizing standards and sizing may differ between brands - we do our best to make a note on the product description if a particular product differs from this sizing information.

Mens tops (all general, approximate sizes)

UK / European / USA Inches (Chest) CM (Chest)
XS To fit 34 - 36 86 - 91
S To fit 36 - 38 91 - 96
M To fit 38 - 40 96 - 101
L To fit 40 - 42 101 - 106
XL To fit 42 - 44 106 - 111
XXL To fit 44 - 46 111 - 116

Jeans, Trousers, Chinos, Shorts

Inches (Waist) CM (Waist)
28 71
30 76
32 81
34 86
36 91
38 96

Mens shoe size conversion

British USA European Japan
5 6 38 23.5
5.5 6.5 38.5 24
6 7 39 24.5
6.5 7.5 40 25
7 8 40.5 25.5
7.5 8.5 41 26
8 9 42 26.5
8.5 9.5 42.5 27
9 10 43 27.5
9.5 10.5 44 28
10 11 44.5 28.5
10.5 11.5 45 29
11 12 46 29.5
11.5 12.5 46.5 30
12 13 47 30.5