Customer Services
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01903 533099 (Lines Open Mon - Fri 10am - 5pm)
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Write To Us
Jeanstore.co.uk
PO Box 4897
Worthing
BN11 9WX
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Returns Information - click here
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Business Information
Registered Company Name: Dee Dee Retail Ltd
Company Registration Number: 04457423
VAT Registration Number: 192 7504 48
Frequently Asked Questions:
Q: Your prices are much lower than other online stores, are your products genuine?
A: Quite simply, yes - always. We order directly from the brands we stock, and you can therefore rest assured that the product you're getting is the real deal. We are an online-only company, meaning we can keep our overheads low, and we love nothing more than passing on those savings to our customers.
Q: How many of your products are in stock and ready for immediate despatch?
A: Roughly 96%. The remaining 4% can be re-ordered from our suppliers which will add a few days to the delivery time. Items in stock will be dispatched within 1 working day. Items shown as "Pre-Order" will incur a delay of around a week while we order the item in from our suppliers.
Q: How long do I have to return an item if it is unsuitable?
A: 30 days from receipt of your order.
Q: How long does delivery take?
A: We send all orders by Royal Mail Tracked 48. Higher value orders will require a signature. Royal Mail Tracked 48 is typically a 2-3 working day service. All international orders are sent by Royal Mail International Tracked and Signed, taking between 4-10 days from dispatch, depending on the destination country.