Our standard returns policy is 30 days. During the Christmas period, any orders placed between 8th November and 21st December will have an extended returns policy of 90 days.
We offer FREE unlimited exchanges for UK orders.
You can request a return online here.
If you wish to return your order, we offer a full refund, exchange or store credit if it is sent back in brand new, resaleable condition (including all tags and product packaging) within 30 days of the order being delivered.
Original standard delivery costs will be included in any refund or store credit, with the exception of upgraded, next-day and international delivery services.
See details of the options for UK returns below:
Exchanges - Free and unlimited
Store credit - Free
Refunds - We'll provide a returns label - a £2.99 label fee will be deducted from your refund.
Refunds will be credited back to the original payment method used (card, paypal etc.). If you paid with Klarna, your refund will be reflected in your Klarna statement, and the balance owed will be cleared.
If you wish to exchange your item(s), you will be given the option to replace the same item or swap for a different size/item. Where there is a price difference we will refund the balance or send you an invoice to pay the additional charge before your exchange is despatched.
If you wish to return your order for store credit, we will email you a gift card when your return is processed and this can be used towards any future order. Store credit never expires.
When you have requested a return via our online portal, you will receive an email with instructions on how to return your order, with your Royal Mail returns label attached (UK orders only). You can choose from the following options to return your order;
Print the label and attach to the parcel. Drop it off at your nearest post office or parcel postbox.
No printer? No problem - you have two options:
Get a QR code which can be used to print the label at the post office.
Doorstep collection - Select a convenient date and time for Royal Mail to collect the parcel from your home. No need to print anything, the postie can bring a label along with them.
Any refund, exchange or credit will be issued once we have received the goods, in the original condition. The refund will be for the full amount of your order, including standard delivery costs (UK only). Please note, if you paid for upgraded or next day delivery, this charge will not be refunded to you. A £2.99 returns label fee will be deducted from refunds, unless the item is returned due to a manufacturing fault or packing error.
When using our Royal Mail tracked returns service, the parcel will take 2-3 working days to arrive back with us, and will usually be processed within a further 2-3 working days. You can see whether we have received your return by using the tracking number on the label provided. Please do not chase your return with us unless it was delivered back to us more than 5 working days ago - returns may take longer to be processed during busy periods.
In the interest of our staff and customers' health and safety we cannot accept returns for some items, such as reusable face masks or underwear.
We never charge a restocking fee for returned items.
If you opt to add a free gift to your order during a promotion, you will also need to return the free gift should you return the item(s) in your order. Failure to return any free gift in new condition will result in the retail value of the gift being deducted from your refund.
Any goods with manufacturing faults on arrival will be replaced or refunded, at your request. If an item has been worn and developed a fault, we may request images of the item to verify the fault before authorising your return request.
International returns must be posted back to us at your own expense. Delivery costs on orders outside the UK will not be refunded.
This does not affect your statutory rights.