If you wish to return your order, we offer a refund or an exchange if it is sent back in new, resaleable condition within 30 days.
Refunds will be credited back to the original payment method used (card, paypal or amazon pay).
To speed up the exchange process, if you request an exchange we will email you a gift card code upon receipt of your return, which you can then use to place a new order for the item you require.
When returning an item to us, we suggest for your own protection you use registered post so your return can be tracked in transit. Any refund or exchange credit will be issued once we have received the goods, in the original condition. This refund only includes the total of goods sent, not the delivery charge. Unless an error has been made on our part, or the item is faulty, the customer will be liable for the cost of the return postage.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded. If this is the case we may request pictures of the item before authorising your return. If your item is deemed to be defective or we have sent you the wrong item, we will issue a pre-paid returns label for you to return the item.
This does not affect your statutory rights.