Terms & Conditions

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must accept delivery via post. We reserve the right to cancel an order which we feel may pose a risk of fraud. All orders placed on our website or by telephone will be acknowledged electronically by e-mail.

Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). We also reserve the right to cancel your order without informing you.

When deciding whether or not to accept your order we may use certain information about you, including any received from fraud detection checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order.

All displayed prices are inclusive of UK VAT at 20% but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
All international orders have the UK VAT of 20% removed, as well as orders for delivery to tax-exempt UK regions such as the Channel Islands.
For international orders, the price shown includes all applicable taxes and duties due in your country. We pay these taxes for you in advance, so you receive your delivery quickly and without any unexpected charges. Orders being delivered within the EU that exceed €150 will incur import duty - this will be displayed and payable at checkout.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store. We are unable to accept responsibility for external websites advertising discount codes or promotions which are fake or expired. Any discount code received directly from us or our website may be used at checkout, within the validity period. Discount codes cannot be stacked (ie. you will only be able to use one code, if you attempt to use a second code it will replace the first).

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We aim to despatch all orders within 24 hours. During busy periods we offer no guarantee on dispatch times and delivery times.
Orders for next day delivery placed before the cutoff will always be despatched the same day.

You can track the progress of your order at any time by logging into your account from the Home page on this website, or via the link in your order confirmation email.

Delivery

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasions goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.


Returns

Christmas Returns: We have extended our returns policy for the Christmas period. All orders placed between 1st November and 31st December 2024 are eligible for return until 31st January 2025.

We offer FREE unlimited exchanges for UK orders.

You can request a return online here.

If you wish to return your order, we offer a full refund, exchange or store credit if it is sent back in brand new, resaleable condition (including all tags and product packaging) within 30 days of the order being delivered.
Original standard delivery costs will be included in any refund or store credit, with the exception of upgraded, next-day and international delivery services.

See details of the options for UK returns below:

Exchanges - Free and unlimited
Store credit - Free
Refunds - We'll provide a returns label - a £2.99 label fee will be deducted from your refund.

If requesting a return for multiple orders, these must be posted in individual parcels as they need to be processed separately to avoid delays.

Refunds will be credited back to the original payment method used (card, paypal etc.). If you paid with Klarna, your refund will be reflected in your Klarna statement, and the balance owed will be cleared.

If you wish to exchange your item(s), you will be given the option to replace the same item or swap for a different size/item. Where there is a price difference we will refund the balance or send you an invoice to pay the additional charge once your return is processed, and before your exchange is despatched.

If you wish to return your order for store credit, we will email you a gift card when your return is processed and this can be used towards any future order. Store credit never expires.

When you have requested a return via our online portal, you will receive an email with instructions on how to return your order, with your Royal Mail returns label attached (UK orders only). You can choose from the following options to return your order;

Print the label and attach to the parcel. Drop it off at your nearest post office or parcel postbox.

No printer? No problem - you have two options:

Get a QR code which can be used to print the label at the post office.

Doorstep collection - Select a convenient date and time for Royal Mail to collect the parcel from your home. No need to print anything, the postie can bring a label along with them.

Any refund, exchange or credit will be issued once we have received the goods, in the original condition. The refund will be for the full amount of your order, including standard delivery costs (UK only). Please note, if you paid for upgraded or next day delivery, this charge will not be refunded to you. A £2.99 returns label fee will be deducted from refunds, unless the item is returned due to a manufacturing fault or packing error. Returns for multiple orders cannot be returned in the same package - the £2.99 label fee applies per order, not per item or per package.

When using our Royal Mail tracked returns service, the parcel will take 2-3 working days to arrive back with us, and will usually be processed within a further 2-3 working days. You can see whether we have received your return by using the tracking number on the label provided. Please do not chase your return with us unless it was delivered back to us more than 5 working days ago - returns may take longer to be processed during busy periods.

In the interest of our staff and customers' health and safety we cannot accept returns for some items, such as reusable face masks or underwear.

We never charge a restocking fee for returned items.

If you opt to add a free gift to your order during a promotion, you will also need to return the free gift should you return the item(s) in your order. Failure to return any free gift in new condition will result in the retail value of the gift being deducted from your refund.

Any goods with manufacturing faults on arrival will be replaced or refunded, at your request. If an item has been worn and developed a fault, we may request images of the item to verify the fault before authorising your return request.

International returns must be posted back to us at your own expense. Delivery costs on orders outside the UK will not be refunded.

This does not affect your statutory rights.

Privacy Policy

JEANSTORE is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation 2018 (GDPR).

JEANSTORE is the trading name of Dee Dee Retail Limited (UK company number 04457423).
JEANSTORE collects your information on behalf of Dee Dee Retail Limited, for use by Dee Dee Retail Limited.
We do not pass your personal information on to third parties.

All transactions that you initiate with Dee Dee Retail Ltd. on this web site are confidential. Your name will not be added to any third party mailing lists. By opting in to marketing when placing an order, or subscribing to our newsletter, you are opting in to infrequent, promotional emails from JEANSTORE only, but you can opt out of these at any time by clicking the unsubscribe link in any of these emails.
Please note, if you do not opt-in to marketing communications, we may still contact you via email or telephone regarding any order you place with us.

We may store name and address details you provide us, as well as your purchasing history, but we never store card details or any highly-sensitive information. All payments are collected by our payment providers (Shopify Payments, Shop Pay, PayPal, Google Pay, Apple Pay and Pay Later with Klarna) and at no point do we ever have access to see the full card details.

The Data Protection Act & GDPR

Under the terms of the Data Protection Act 1998 and the EU General Data Protection Regulation 2018, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.
To provide you with the most efficient possible service.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that JEANSTORE are carrying out (if you have selected to receive these emails/newsletters). You have the right to opt out of email marketing at any time.
Your data may be stored on our systems for 10 years, for the above purposes, or until you withdraw consent for us to process your data.

Right To Request Information & Withdrawal Of Consent

In line with GDPR, you have a right to request a copy of any personal data held by JEANSTORE at any time, in order to check its accuracy. You also have the right to request removal of all data we hold for you on our systems.

You can make a GDPR request for information or data erasure here:

JEANSTORE GDPR Compliance

Changes To This Policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 11/11/2024.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do use services from carefully-selected partners and software providers who may also set cookies during your visit:

• Google (activity tracking, analytics, advertising). Google Privacy policy.
• Klaviyo (email marketing software).
• Trustpilot (review software).
• Shopify (ecommerce platform provider).

Please note this is not an exhaustive list and can change regularly.
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. 

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Our VAT number is: 192750448 
Our company registered address is: Second Floor, 3 Liverpool Gardens, Worthing, BN11 1TF. This is not our trading address.
All correspondence must be in English. 
Our usual office opening hours are Monday to Friday 10am to 5pm.