90-day no-fuss returns.
Returns in the UK are FREE.
Returning after Christmas? No problem - you have 90 days from the date of your order to return for a full refund including standard delivery charge, or exchange.
You can request a return online here.
If you wish to return your order, we offer a full refund or an exchange if it is sent back in brand new, resaleable condition (including all tags, packaging and boxes) within 90 days.
Refunds will be credited back to the original payment method used (card, paypal, google pay or amazon pay). If you paid using Pay Later with Klarna, your refund will be reflected in your Klarna statement, and the balance owed will be cleared.
To speed up the exchange process, if you request an exchange we will email you a gift card code upon receipt of your return, which you can then use to place a new order for the item you require.
When you have requested a return via our online portal, you will receive an email with instructions on how to generate your free returns label and return the order to us. Any refund or exchange credit will be issued once we have received the goods, in the original condition. The refund will be for the full amount of your order, including delivery costs. Please note, if you paid for express delivery, this will not be refunded to you due to the cost of the service.
In the interest of our staff and customers' safety we cannot accept returns for some items, such as reusable face masks or underwear.
We never charge a restocking fee for returned items.
If you opt to add a free gift to your order during a promotion, you will also need to return the free gift should you return the item(s) in your order. Failure to return any free gift in new condition will result in the retail value of the gift being deducted from your refund.
Any goods with manufacturing faults on arrival will be replaced or refunded, at your request. If an item has been worn and developed a fault, we may request images of the item to verify the fault before authorising your return request.
International returns must be posted back to us at your own expense.
This does not affect your statutory rights.
