Description
The Naked & Famous Denim Protective Face Mask is a reusable, washable cloth face mask designed around the public health recommendation for cloth face coverings to be worn in various indoor settings.
The mask features a dual layer design that allows for breathing with little restriction, along with elastic ear loops for a secure fit. To ensure that the mask fits snugly it is offered in 2 sizes - S/M or L/XL - most people will fit both.
Wash before first use.
Made from 100% Cotton Japanese Fabric.
Why Use A Cloth Mask? Studies show that some individuals with COVID-19 lack symptoms, and even those who develop symptoms can transmit the virus before showing symptoms. Cloth masks provide a barrier for those who may not be symptomatic from spreading the virus to others. Protect others by wearing a mask.
Please note this product is designed to help with protecting yourself and others, but is not a medical-grade face mask.
Delivery
Next working day (order before 3pm Mon-Fri exc. bank holidays) / DPD Next Day.
EU: £7.99.
2-6 working days / Royal Mail International Tracked or DPD Classic, depending on destination country.
Rest Of World: £14.99.
6-8 working days / Royal Mail International Tracked.
Returns
90-day no-fuss returns.
Returns in the UK are FREE.
You can request a return online here.
If you wish to return your order, we offer a full refund or an exchange if it is sent back in brand new, resaleable condition (including all tags, packaging and boxes) within 90 days.
Refunds will be credited back to the original payment method used (card, paypal etc.). If you paid using Pay Later with Klarna, your refund will be reflected in your Klarna statement, and the balance owed will be cleared.
To speed up the exchange process, if you request an exchange we will email you a gift card code upon receipt of your return, which you can then use to place a new order for the item you require.
When you have requested a return via our online portal, you will receive an email with instructions on how to generate your free returns label and return the order to us. Any refund or exchange credit will be issued once we have received the goods, in the original condition. The refund will be for the full amount of your order, including delivery costs. Please note, if you paid for express delivery, this will not be refunded to you due to the cost of the service.
In the interest of our staff and customers' health and safety we cannot accept returns for some items, such as reusable face masks or underwear.
We never charge a restocking fee for returned items.
If you opt to add a free gift to your order during a promotion, you will also need to return the free gift should you return the item(s) in your order. Failure to return any free gift in new condition will result in the retail value of the gift being deducted from your refund.
Any goods with manufacturing faults on arrival will be replaced or refunded, at your request. If an item has been worn and developed a fault, we may request images of the item to verify the fault before authorising your return request.
International returns must be posted back to us at your own expense. Delivery costs on orders outside the UK will not be refunded.
This does not affect your statutory rights.
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Payment Processing
All credit card and account information you provide us when making a purchase is secure, encrypted and never seen or accessible by any employee of Jean Store.